Workforce
Power your teams with AI Agents
Transform Every Operation with the Complete AI △Workforce for Utilities
Download brochureBuilt on
A reduction of
75%
in manual email triaging time
Query response time
>1sec
from 48 hours previously
An accuracy rating of
98%
in classifying emails
Workforce
Power your teams with AI Agents
Transform Every Operation with the Complete AI △Workforce for Utilities
Built on
A reduction of
75%
in manual email triaging time
Query response time
>1sec
from 48 hours previously
An accuracy rating of
98%
in classifying emails
Workforce
Power your teams with AI Agents
Transform Every Operation with the Complete AI △Workforce for Utilities
Built on
A reduction of
75%
in manual email triaging time
Query response time
>1sec
from 48 hours previously
An accuracy rating of
98%
in classifying emails
Agentic AI
Power your teams with AI Agents
Unlike generic chatbots, ΔWorkforce agents go beyond conversation - they autonomously complete tasks, trigger workflows and update records across your enterprise systems. Whether it’s resolving customer queries or flagging safety incidents, agents deliver real outcomes, not just automated responses.
These agents work as part of your teams, sharing contextual insights and taking action across systems to help them get more done, faster. By orchestrating triage, classification and summarisation of high-volume, structured and unstructured inputs, ΔWorkforce frees up human capacity for complex, strategic and safety-critical work.
Agentic AI
Power your teams with AI Agents
Unlike generic chatbots, ΔWorkforce agents go beyond conversation - they autonomously complete tasks, trigger workflows and update records across your enterprise systems. Whether it’s resolving customer queries or flagging safety incidents, agents deliver real outcomes, not just automated responses.
These agents work as part of your teams, sharing contextual insights and taking action across systems to help them get more done, faster. By orchestrating triage, classification and summarisation of high-volume, structured and unstructured inputs, ΔWorkforce frees up human capacity for complex, strategic and safety-critical work.
Agentic AI
Power your teams with AI Agents
Unlike generic chatbots, ΔWorkforce agents go beyond conversation - they autonomously complete tasks, trigger workflows and update records across your enterprise systems. Whether it’s resolving customer queries or flagging safety incidents, agents deliver real outcomes, not just automated responses.
These agents work as part of your teams, sharing contextual insights and taking action across systems to help them get more done, faster. By orchestrating triage, classification and summarisation of high-volume, structured and unstructured inputs, ΔWorkforce frees up human capacity for complex, strategic and safety-critical work.
Secure
Built with enterprise-grade security and compliance controls to meet industry standards and regulatory requirements.
Easily Integrated
Seamlessly connects with existing systems like ticketing systems, email servers and field ops platforms - no heavy lifting required.
Modular
Built as a flexible suite of interoperable agents, allowing organisations to deploy only what they need and expand seamlessly over time.
Secure
Built with enterprise-grade security and compliance controls to meet industry standards and regulatory requirements.
Easily Integrated
Seamlessly connects with existing systems like ticketing systems, email servers and field ops platforms - no heavy lifting required.
Modular
Built as a flexible suite of interoperable agents, allowing organisations to deploy only what they need and expand seamlessly over time.
Secure
Built with enterprise-grade security and compliance controls to meet industry standards and regulatory requirements.
Easily Integrated
Seamlessly connects with existing systems like ticketing systems, email servers and field ops platforms - no heavy lifting required.
Modular
Built as a flexible suite of interoperable agents, allowing organisations to deploy only what they need and expand seamlessly over time.
Our Agents
Customer Agent
Efficiently resolves email inquiries, ensuring rapid response and exceptional customer satisfaction.
Customer Agent
Efficiently resolves email inquiries, ensuring rapid response and exceptional customer satisfaction.
Customer Agent
Efficiently resolves email inquiries, ensuring rapid response and exceptional customer satisfaction.
Field Services Agent
Delivers real-time guidance to field technicians, increasing first-time resolution and operational efficiency.
Field Services Agent
Delivers real-time guidance to field technicians, increasing first-time resolution and operational efficiency.
Field Services Agent
Delivers real-time guidance to field technicians, increasing first-time resolution and operational efficiency.
Employee Support Agent
Streamlines internal queries and solves complex problems.
Employee Support Agent
Streamlines internal queries and solves complex problems.
Employee Support Agent
Streamlines internal queries and solves complex problems.
Health and Safety Agent
Continuously monitors compliance, identifies risks, and ensures rigorous adherence to safety protocols.
Health and Safety Agent
Continuously monitors compliance, identifies risks, and ensures rigorous adherence to safety protocols.
Health and Safety Agent
Continuously monitors compliance, identifies risks, and ensures rigorous adherence to safety protocols.
Procurement Agent
Streamlines tender management by orchestrating end-to-end procurement cycles.
Procurement Agent
Streamlines tender management by orchestrating end-to-end procurement cycles.
Procurement Agent
Streamlines tender management by orchestrating end-to-end procurement cycles.
Customer Service Agent
Provides instant customer support resolving queries autonomously to enhance customer satisfaction.
Customer Service Agent
Provides instant customer support resolving queries autonomously to enhance customer satisfaction.
Customer Service Agent
Provides instant customer support resolving queries autonomously to enhance customer satisfaction.
UKPN
Freeing Up the Frontline: How an AI Agent is Transforming Email Triage
UK Power Networks faced mounting pressure to manage thousands of customer emails during disruptions. Manual triage slowed response times and strained frontline teams. Partnering with CKDelta, UKPN deployed a Virtual Customer Agent powered by AI to automate classification and summarisation, achieving 98% accuracy and freeing staff to focus on urgent cases.
UKPN
Freeing Up the Frontline: How an AI Agent is Transforming Email Triage
UK Power Networks faced mounting pressure to manage thousands of customer emails during disruptions. Manual triage slowed response times and strained frontline teams. Partnering with CKDelta, UKPN deployed a Virtual Customer Agent powered by AI to automate classification and summarisation, achieving 98% accuracy and freeing staff to focus on urgent cases.
UKPN
Freeing Up the Frontline: How an AI Agent is Transforming Email Triage
UK Power Networks faced mounting pressure to manage thousands of customer emails during disruptions. Manual triage slowed response times and strained frontline teams. Partnering with CKDelta, UKPN deployed a Virtual Customer Agent powered by AI to automate classification and summarisation, achieving 98% accuracy and freeing staff to focus on urgent cases.
A reduction of
75%
in email triaging time
A reduction of
75%
in email triaging time
A reduction of
75%
in email triaging time
An accuracy rating of
98%
in classifying emails
An accuracy rating of
98%
in classifying emails
An accuracy rating of
98%
in classifying emails
Query response time
<1 sec
from 48 hours previously
Query response time
<1 sec
from 48 hours previously
Query response time
<1 sec
from 48 hours previously
△Workforce for Utilities
Why Utilities Need Smarter Agentic AI Now
△Workforce ensures consistent operations, compliance with internal practices and regulations, and actionable insights at scale. Every action, event, or incident is documented with uniform logic, reducing variation and surfacing structured outputs for analysis and reporting, driving better decisions and better service.
Manual workflows
From customer service to field ops, repetitive tasks slow response times and introduce human error.
Generic AI tools that don’t speak “utility”
Off-the-shelf solutions struggle with industry-specific workflows and compliance nuances.
High failure rates in DIY AI
In-house builds often face integration hurdles, long timelines, scalability and maintenance burdens.
Regulatory alignment
Ensure compliance with regulations and industry standards through Utilities-specific design.
△Workforce for Utilities
Why Utilities Need Smarter Agentic AI Now
△Workforce ensures consistent operations, compliance with internal practices and regulations, and actionable insights at scale. Every action, event, or incident is documented with uniform logic, reducing variation and surfacing structured outputs for analysis and reporting, driving better decisions and better service.
Manual workflows
From customer service to field ops, repetitive tasks slow response times and introduce human error.
Generic AI tools that don’t speak “utility”
Off-the-shelf solutions struggle with industry-specific workflows and compliance nuances.
High failure rates in DIY AI
In-house builds often face integration hurdles, long timelines, scalability and maintenance burdens.
Regulatory alignment
Ensure compliance with regulations and industry standards through Utilities-specific design.
△Workforce for Utilities
Why Utilities Need Smarter Agentic AI Now
△Workforce ensures consistent operations, compliance with internal practices and regulations, and actionable insights at scale. Every action, event, or incident is documented with uniform logic, reducing variation and surfacing structured outputs for analysis and reporting, driving better decisions and better service.
Manual workflows
From customer service to field ops, repetitive tasks slow response times and introduce human error.
Generic AI tools that don’t speak “utility”
Off-the-shelf solutions struggle with industry-specific workflows and compliance nuances.
High failure rates in DIY AI
In-house builds often face integration hurdles, long timelines, scalability and maintenance burdens.
Regulatory alignment
Ensure compliance with regulations and industry standards through Utilities-specific design.
FAQs
Frequently asked questions
What is an AI Agent?
An AI Agent is a piece of software that is designed to take action based on what it knows and understands about the situation it is deployed to handle. Agents are “trained” on data that is relevant to the job they are going to do and as a result they are able to make decisions and take actions by themselves.
What’s the difference between an Agent and regular automation?
Regular automation works well when situations are well understood and always the same, but when things can change or when it’s not possible to know what needs to be done ahead of time, like how to handle and respond to an email, you need something different. AI Agents are designed to be able to deal with highly variable situations that require a degree of reasoning to handle. Agents are able to adapt to whatever they encounter, which is not something traditional automation can do.
How do I control Agents? Can I stop and start them myself?
Yes, we ensure that people are always in control of everything that Agents are doing, and our control mechanisms provide easy ways to stop, start, and pause the working of Agents. We provide a comprehensive control system that enables you to deploy Agents, monitor their working, and control their actions with ease.
What safety controls are in place for Agents? Can they go rogue?
Along with our control tooling, our AI Agents are developed with focus on a specific task, workflow, or area in mind, and their actions are constantly monitored, meaning that they can never stray from their assigned tasks nor overstep in terms of the decisions they make while performing their duties.
How do you ensure accurate responses and actions of the AI Agents?
△Workforce has proven to provide highly accurate outputs across projects thanks to a combination of methods:
Training & Validation: AI agents are trained on large, diverse datasets and tested extensively to minimize errors.
Context Awareness: They use conversation history and structured workflows to maintain context and avoid misinterpretation.
Human-in-the-Loop: For critical tasks, you can configure approval steps so humans validate outputs before execution.
Continuous Monitoring: Performance metrics and feedback loops help refine accuracy over time.
Retrieval-Augmented Generation (RAG): AI agents dynamically pull relevant, up-to-date information from trusted sources during interactions, ensuring responses are grounded in the latest and most accurate data.
How do you ensure data privacy?
Compliance Frameworks: Our platform complies with GDPR, CCPA, and other major regulations.
Encryption: Data is encrypted both in transit (TLS) and at rest.
Access Controls: Role-based permissions ensure only authorized users can access sensitive data.
Data Minimisation: AI agents only process what’s necessary for the task and you can set data access rules.
Audit Logs: Every action is logged for transparency and compliance.
Will I have to change my current software or hardware?
No. △Workforce seamlessly integrates with most systems including email, service desk and field operations software. In terms of your network assets, △Workforce will work with the data that is being collected already, therefore no changes are required.
FAQs
Frequently asked questions
What is an AI Agent?
An AI Agent is a piece of software that is designed to take action based on what it knows and understands about the situation it is deployed to handle. Agents are “trained” on data that is relevant to the job they are going to do and as a result they are able to make decisions and take actions by themselves.
What’s the difference between an Agent and regular automation?
Regular automation works well when situations are well understood and always the same, but when things can change or when it’s not possible to know what needs to be done ahead of time, like how to handle and respond to an email, you need something different. AI Agents are designed to be able to deal with highly variable situations that require a degree of reasoning to handle. Agents are able to adapt to whatever they encounter, which is not something traditional automation can do.
How do I control Agents? Can I stop and start them myself?
Yes, we ensure that people are always in control of everything that Agents are doing, and our control mechanisms provide easy ways to stop, start, and pause the working of Agents. We provide a comprehensive control system that enables you to deploy Agents, monitor their working, and control their actions with ease.
What safety controls are in place for Agents? Can they go rogue?
Along with our control tooling, our AI Agents are developed with focus on a specific task, workflow, or area in mind, and their actions are constantly monitored, meaning that they can never stray from their assigned tasks nor overstep in terms of the decisions they make while performing their duties.
How do you ensure accurate responses and actions of the AI Agents?
△Workforce has proven to provide highly accurate outputs across projects thanks to a combination of methods:
Training & Validation: AI agents are trained on large, diverse datasets and tested extensively to minimize errors.
Context Awareness: They use conversation history and structured workflows to maintain context and avoid misinterpretation.
Human-in-the-Loop: For critical tasks, you can configure approval steps so humans validate outputs before execution.
Continuous Monitoring: Performance metrics and feedback loops help refine accuracy over time.
Retrieval-Augmented Generation (RAG): AI agents dynamically pull relevant, up-to-date information from trusted sources during interactions, ensuring responses are grounded in the latest and most accurate data.
How do you ensure data privacy?
Compliance Frameworks: Our platform complies with GDPR, CCPA, and other major regulations.
Encryption: Data is encrypted both in transit (TLS) and at rest.
Access Controls: Role-based permissions ensure only authorized users can access sensitive data.
Data Minimisation: AI agents only process what’s necessary for the task and you can set data access rules.
Audit Logs: Every action is logged for transparency and compliance.
Will I have to change my current software or hardware?
No. △Workforce seamlessly integrates with most systems including email, service desk and field operations software. In terms of your network assets, △Workforce will work with the data that is being collected already, therefore no changes are required.
FAQs
Frequently asked questions
What is an AI Agent?
An AI Agent is a piece of software that is designed to take action based on what it knows and understands about the situation it is deployed to handle. Agents are “trained” on data that is relevant to the job they are going to do and as a result they are able to make decisions and take actions by themselves.
What’s the difference between an Agent and regular automation?
Regular automation works well when situations are well understood and always the same, but when things can change or when it’s not possible to know what needs to be done ahead of time, like how to handle and respond to an email, you need something different. AI Agents are designed to be able to deal with highly variable situations that require a degree of reasoning to handle. Agents are able to adapt to whatever they encounter, which is not something traditional automation can do.
How do I control Agents? Can I stop and start them myself?
Yes, we ensure that people are always in control of everything that Agents are doing, and our control mechanisms provide easy ways to stop, start, and pause the working of Agents. We provide a comprehensive control system that enables you to deploy Agents, monitor their working, and control their actions with ease.
What safety controls are in place for Agents? Can they go rogue?
Along with our control tooling, our AI Agents are developed with focus on a specific task, workflow, or area in mind, and their actions are constantly monitored, meaning that they can never stray from their assigned tasks nor overstep in terms of the decisions they make while performing their duties.
How do you ensure accurate responses and actions of the AI Agents?
△Workforce has proven to provide highly accurate outputs across projects thanks to a combination of methods:
Training & Validation: AI agents are trained on large, diverse datasets and tested extensively to minimize errors.
Context Awareness: They use conversation history and structured workflows to maintain context and avoid misinterpretation.
Human-in-the-Loop: For critical tasks, you can configure approval steps so humans validate outputs before execution.
Continuous Monitoring: Performance metrics and feedback loops help refine accuracy over time.
Retrieval-Augmented Generation (RAG): AI agents dynamically pull relevant, up-to-date information from trusted sources during interactions, ensuring responses are grounded in the latest and most accurate data.
How do you ensure data privacy?
Compliance Frameworks: Our platform complies with GDPR, CCPA, and other major regulations.
Encryption: Data is encrypted both in transit (TLS) and at rest.
Access Controls: Role-based permissions ensure only authorized users can access sensitive data.
Data Minimisation: AI agents only process what’s necessary for the task and you can set data access rules.
Audit Logs: Every action is logged for transparency and compliance.
Will I have to change my current software or hardware?
No. △Workforce seamlessly integrates with most systems including email, service desk and field operations software. In terms of your network assets, △Workforce will work with the data that is being collected already, therefore no changes are required.
