Delight customers
using effective communication to nurture loyalty and growth.
Reduce churn
identifying and intercepting risk quickly for positive outcomes.
Boost agent efficiency
streamlining processes using real-time data to resource tasks that matter.
Maintain level of service
automating customer responses to ensure service level agreements are fulfilled.
Customer product features
Virtual customer agent
GenAI-powered virtual agent to automate and assist customer service team. Smart email management in near-real-time improving human accuracy.
Next best action recommendation engine
Recommends actions for agents towards business goal like reduce risk, Cross sale or maximise customer satisfaction.
Predictive risk score with explainable AI
Proactively identifies customers at risk of dissatisfaction with deep dive of the key factors influencing the risk score.
Customer journey digital twin
Displays a 360o view of the customer journey from contacts through different platforms to any potential operational activity.
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