Prioritise customer needs
ensuring vulnerable and fuel poor customers receive appropriate support.
Target strategically
increasing ROI of awareness activities using geo-spatial insights.
Communicate effectively
using AI and data to increase engagement and combat digital exclusion.
Assure regulatory compliance
employing advanced machine learning to classify customers' regulatory needs.
Priority product features
Comprehensive vulnerable customer profiles
Creates a holistic understanding of vulnerable customer profiles and needs, seamlessly integrating internal company data with open source data in a centralised master repository.
Proactive vulnerable customer identification
Proactively identifies and prioritises customers or geographies that may be facing vulnerabilities so assistance is provided where it’s needed most.
Personalised communication channels
Analyses customer preferences and behavior, from mail to phone calls, SMS to social media, and recommends the best communication channels for engaging with each individual.
Optimised communication strategies
Utilises A/B testing continuous optimisation of communications, ensuring that your messages resonate with vulnerable customers and have a lasting impact.
Data driven insights and reporting
Tracks customer satisfaction, engagement rates, and key performance indicators with comprehensive reporting dashboards to steer ongoing improvements and social impact.
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